John:
I had a similar problem with my new install. I found the problem to be the depth sensor which was replaced and then it all worked perfectly. Most of these marine sensors are made by AirMar,
airmar.com/ so maybe you can find out the model you have from there.
airmar.com/productinfo.html?category=MT&...Marine%20Transducers
My B&G network of NMEA 2000 uses the Airmar DST800. It was brand new and would not show water below 10 feet. I ran that from Florida all through the Exumas to the Turks and Caicos where I was shipped a new one. I plugged it in and it work perfectly. Go figure.
airmar.com/
Hayden